Privacy Policy & Terms

Who we are

This website is operated by Spine Plus Ltd on behalf of its Woodford Physiotherapy clinic, located at 5 Jubilee Market, St Barnabas Road, Woodford Green, IG8 7BZ. You can contact us by phone on 020 8506 1000 or by email at [email protected].

Information we collect

When you use this website we may collect:

• Contact enquiries — if you call, email or use a contact link, the information you provide (name, phone number, email address, details of your enquiry).
• Usage data — anonymised analytics about how visitors interact with the site (pages viewed, clicks, scroll depth, device type). This data is collected via Cloudflare Zaraz and Microsoft Clarity and does not identify you personally.
• Technical data — your IP address, browser type and operating system, collected automatically by our hosting and CDN providers (Opalstack and Cloudflare) for security and performance purposes.

How we use your information

• To respond to your enquiry and arrange appointments.
• To understand how visitors use the site so we can improve it.
• To maintain the security and performance of the website.

We do not sell, rent or share your personal information with third parties for marketing purposes.

Cookies

Cookies are small text files stored on your device when you visit a website. This site uses:

• Essential cookies — set by Cloudflare for security (bot detection, DDoS protection) and to remember your cookie consent preference. These are necessary for the site to function.
• Analytics cookies — set by Microsoft Clarity to help us understand how visitors use the site. Clarity records anonymised session replays and heatmaps. These cookies are only set if you accept analytics cookies via the banner.

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer, or by clearing your browser cookies.

Microsoft Clarity

We use Microsoft Clarity to analyse how visitors interact with this website. Clarity captures anonymised usage data including clicks, scrolls and page navigation through cookies and similar technologies. This information helps us improve the site. For more information about how Microsoft processes this data, see Microsoft's Privacy Statement.

Your rights

Under UK data protection law (UK GDPR) you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at [email protected].

Data retention

Contact enquiry data is retained for as long as necessary to deal with your enquiry and for a reasonable period afterwards. Analytics data is retained by Microsoft Clarity for up to 13 months.

Third-party links

This site contains links to external websites (e.g. Spine Plus, Google Maps, booking systems). We are not responsible for the privacy practices of those sites.

Terms of use

The content of this website is provided for general information purposes only and does not constitute medical advice. Always seek the guidance of a qualified health professional with any questions regarding a medical condition.

While we make every effort to keep the information on this site accurate and up to date, Spine Plus makes no warranties or representations about the completeness or accuracy of the content.

All content, images and design on this site are the property of Spine Plus Ltd and may not be reproduced without permission.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.